Integrity is the Customs Authority’s foundation:
Integrity means all employees will treat people equally and apply the law fairly. Integrity requires that employees act with honesty and openness. In this way, the Customs Authority will promote good governance and trade facilitation.
Professionalism in all practices:
The Customs procedures are being simpliﬁed and standardized to international practice. The Timor-Leste Harmonized tariff classiﬁcations facilitate the faster movement of goods across international borders. New IT systems, through ASYCUDA World.
Transparency in our activities:
The Customs Code ensures that the Customs Authority will publish rules, directives, or any changes to the Code and allow Customs to actively consult with the private and public sector on various issues. The Code also clariﬁes what information importers and exporters need.
Respect will form the basis for dealing with clients:
Respect means being sensitive and responsive to our clients’ rights and needs. Respect requires that employees always act with courtesy and efficiency. Respect for clients also means providing excellent customer service.
Our Five Year Strategic Plan
Over the next five years, we aim to reform our organization, improving our service and ensuring our values are reflected in all that we do. Our 2020-2025 Strategic Plan will guide us towards fully transforming into a more efficient and professional authority, in efforts to ensure we can meet our legal obligations and provide a quality service to our customers. You can access and download a copy of our 5-year Strategic Plan (2020-2025) here.