As well as helping to protect our communities from illegal of restricted goods, we collect revenue on behalf of the government that helps pay for critical services, such as health care, education and infrastructure. Despite many importers and exporters trying to follow the rules and regulations, and paying their fair share of what is owed, a number of criminals still operate in Timor-Leste or overseas that try and steal millions of dollars from us every year. We need your help to fight back against these criminals!
How can I report information?
You can report information to us by calling “12200”. All calls are free and you can chose to remain anonymous. You can leave message in Tetun, English or Portuguese. Alternatively, you can send us the information by competing an online report form.
What type of information should I include?
It’s important that you include as much information as possible, even if you think it may not be relevant. In some cases, this activity may already have happened, but you should still report it. Do not worry if you do not have all of the answers, please just provide whatever information you may have. Wherever possible, please try and include:
I’m not sure if it’s illegal?
Sometimes we see or hear things that we know are not correct, but we cannot be sure something illegal is happening. In those cases, please report it to us anyway by calling 12200 or by using the online report form
I’m not sure if it relates to Customs or not?
As a government agency, we can share information with partner agencies, including Polícia Nacional de Timor-Leste (PNTL), Polísia Sientífika ba Investigasaun Kriminál (PSIK), and Comissão Anticorrupção (Anti-Corruption Commission), so if you are unsure, please still call us.